Refund Terms for VORNTHALEXI

Introduction

At VORNTHALEXI, our refund policy ensures customer satisfaction while maintaining the highest standards of fairness and transparency. Below you will find the terms and conditions that govern refund requests.

Eligibility for Refunds

Customers are eligible for a refund under the following circumstances:

• Items purchased directly from VORNTHALEXI that are defective or unused and returned within 30 days of purchase.
• Services that are not delivered as described at the point of sale.

Non-Refundable Items

Certain items are non-refundable, including:

• Custom or personalized orders.
• Gift cards and promotional items.
• Items not purchased directly through VORNTHALEXI.

Refund Process

To initiate a refund, please follow these steps:

• Contact our support team at [email protected] with your order details and reason for the refund request.
• Our team will review your request and provide you with instructions on returning the product, if applicable.

Processing Time

Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.

Changes to Refund Terms

VORNTHALEXI reserves the right to modify these refund terms at any time. Changes will be effective upon posting on our website. We encourage you to review these terms periodically to stay informed regarding our policies.

Contact Information

If you have any questions regarding our refund policy, please contact us at:

• Email: [email protected]
• Phone: (123) 456-7890
• Address: 123 Vornthalexi Ave., Suite 100, Springfield, ZZ 12345